Jun 152018

First, as of the past decade, cybersecurity threats have increased and changed dramatically. Legacy methods, such as antivirus and firewall together with patch management, used to be pretty good prevention methods but can no longer thwart the modern attacker. Hackers can easily bypass existing controls and operate within a network and systems for weeks, sometimes […]

Jun 062018

What is Machine Learning? Machine learning (ML) is a field of computer science that uses statistical techniques to give computer systems the ability to “learn” (i.e., progressively improve performance on a specific task) with data, without being explicitly programmed. [1] From the above definition, three key words that pop into one’s mind are: data, computer systems, and statistical techniques. In the […]

May 112018

Disruption, in an amplified form, is in store for retailers in the near future. Autonomous retailing, frictionless shopping, Conversational Commerce, and streaming supply chains will enrich customer experiences in retail. The Internet of Things (IoT) will be the centerpiece of this strategy, enabling companies to offer customized experiences to customers. However, there is a word […]

Apr 272018

We had a Eureka moment in our team recently. While organizing the content for our current service desk programme, we started thinking about how Knowledge Management (KM) has been on the wrong track – driven too much by organizing the ‘supply’ of knowledge, and not thinking enough about ‘demand’. We’ve ended up with knowledge ‘landfill’, […]

Apr 212018

The wide range of human emotions makes a successful one-size-fits-all digital experience elusive. However, there is growing evidence that digital customer experience (DCX) translates into commercial rewards for those firms committed to improving customer satisfaction through digital programs. An American luxury retailer, Nordstrom, offers its customers digital services such as mobile checkout, the ability to […]