May 122018

Value-based payment (VBP) models are changing healthcare incentives by rewarding better patient health outcomes, provider performance, and quality of care. Historically, most U.S. medical services were paid/reimbursed in a fee-for-service environment―meaning that every consultation, doctor appointment, surgical procedure, or hospital stay was treated as a siloed event for purposes of payment for services rendered. In […]

Apr 212018

The wide range of human emotions makes a successful one-size-fits-all digital experience elusive. However, there is growing evidence that digital customer experience (DCX) translates into commercial rewards for those firms committed to improving customer satisfaction through digital programs. An American luxury retailer, Nordstrom, offers its customers digital services such as mobile checkout, the ability to […]