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May 112018
 

The move has led to the realization of value around key business priorities, such as: Creation of individualized customer experiences through continuous innovation thanks to cloud-native agility and flexibility Development of customer insights using big data and analytics applications enabled by elastic and scalable cloud-native architecture Compliance with regulatory reporting requirements through burst processing in […]

May 032018
 

To understand consumer and commercial firms’ perception of customer experience (CX), Capgemini Consulting conducted a global survey in 2017 that polled 3,300 consumers and 600 executives from business sectors including utilities, consumer products, retail banking, retail, and internet-based services.[1] [2] The analysis discovered a disconnect between the perceptions of consumers versus those of company executives. […]

Apr 122018
 

Since we published Cloud native comes of age, my colleagues and I have been talking about the challenges and rewards of cloud-native development. We’ve blogged about why DevOps is the key to modern applications and continuous delivery, and how CIOs can take the lead in reinventing their organizations for digital business. In our podcasts, we’ve […]