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May 112018
 

The move has led to the realization of value around key business priorities, such as: Creation of individualized customer experiences through continuous innovation thanks to cloud-native agility and flexibility Development of customer insights using big data and analytics applications enabled by elastic and scalable cloud-native architecture Compliance with regulatory reporting requirements through burst processing in […]

May 032018
 

To understand consumer and commercial firms’ perception of customer experience (CX), Capgemini Consulting conducted a global survey in 2017 that polled 3,300 consumers and 600 executives from business sectors including utilities, consumer products, retail banking, retail, and internet-based services.[1] [2] The analysis discovered a disconnect between the perceptions of consumers versus those of company executives. […]